Whether you’re shopping online, in-store, or from a salesperson at your door, you deserve to be treated fairly. As a consumer in New Brunswick, you have rights that protect you from misleading practices, hidden fees, and unfair contracts.
The Financial and Consumer Services Commission helps make sure businesses follow the rules. The Commission licenses and regulates certain industries, investigate complaints, and provide tools to help you make informed decisions.
As a consumer, you have the right to:
Be properly informed about products and transactions
Be safe from unfair business practices
Seek a solution (such as a refund, replacement, or cancellation) when things go wrong
These rights apply to everyday personal and household transactions, from clothing and electronics to home repairs and gift cards. They also apply to contracts made in person, online, or over the phone.