New protections are coming under the Consumer Protection Act. The new laws aim to make shopping, signing contracts, and dealing with businesses safer and easier for everyone in New Brunswick.
Here’s how the new rules will better protect your rights as a consumer:
Businesses won’t be allowed to mislead you, pressure you into buying, or create one-sided contracts that only benefit them.
For example:
A door-to-door salesperson spends hours in your home trying to convince you to buy something you don’t need. Under the new rules, this kind of pressure would be considered unfair.
A company charging four times the common price for an item without informing the consumer of the inflated price and the reason for it.
A business advertising that an item is on sale when the item has never been sold at the regular price.
You’ll have more rights when buying online or signing contracts by phone or email. Businesses will need to clearly explain what you’re agreeing to and give you time to cancel.
For example: You buy a product online and it arrives damaged. The new rules will make it easier to cancel the order or get a refund.
You won’t have to pay for anything you didn’t ask for.
For example: A company sends you a product you didn’t order, like a meal kit or upgraded service, and then tries to charge you. That won’t be allowed.
If you pay upfront for something that will be delivered later, such as home renovations or a subscription, you’ll have the right to cancel and get clear contract terms.
For example: You pay a deposit for a home repair scheduled months ahead. The contract must include details like the timeline, total cost, and cancellation options.
Contracts for things like gym memberships, fitness programs, or talent services will need to include clear terms and give you time to cancel.
For example: You sign up for a fitness program and change your mind. The new rules will give you a cooling-off period to cancel without penalty.
Businesses offering high-interest loans will need to be licensed and follow strict rules. You’ll get clear information about the loan and have time to cancel.
For example: You take out a payday loan and realize the fees are too high. The new rules will help you understand the costs and give you options to back out.
Until the new law takes effect, you’re still protected under existing rules. Learn more about your current rights by exploring the topics below.
Warranties: What to expect when a product doesn’t work as promised
Refunds, Exchanges and Returns: What to do when a product doesn’t meet your expectations
Gift Cards: Know your rights before you buy or use a gift card